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How we protect your account and privacy

Your personal information stays secure on rumahtogel. We collect only what's needed for withdrawals, account verification and support — and we tell you exactly what we keep, how…

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rumahtogel How we protect your account and privacy
GET IN TOUCH

Privacy questions — contact us directly

You have the right to see what data we hold about you, ask us to correct it, or request deletion where local law permits.

Live chat support Open the chat widget in your account lobby. Our support team answers privacy questions and data-access requests Monday to Sunday, 09:00 to 22:00 Jakarta time.
Email support Send a privacy request to [email protected] with your account email and the specific data or access you're requesting. We reply within 24 hours.
In-account settings Go to Account > Privacy & Security to download your profile data, review login history, or file a data access request directly from the dashboard.
SECURITY & TRANSPARENCY

How we keep your privacy intact

We use industry-standard SSL encryption for all data in transit and at rest on our servers.

Data encryption

All deposits, withdrawals and login credentials use 256-bit SSL encryption. Payment gateway providers (DANA, OVO, GoPay, QRIS) handle their own encryption; we never see your full payment details.

Cookie control

We use essential cookies for login and game state. Analytics cookies are optional — disable them in your browser or our privacy settings without losing access to the lobby or live tables.

No data sales

Your email, phone number and gaming history are never sold, leased or shared with third parties. We share only what local law requires with financial regulators and law enforcement.

Retention schedule

Account records, withdrawal history and game logs stay for seven years. Identity documents are deleted 30 days after verification. You can request early deletion where local law permits.

Account closure

Close your account anytime via Account > Settings > Close Account. We anonymise your personal data within 30 days unless a payout is still pending.

Privacy requests

File a data access, correction or deletion request in Account > Privacy & Security. We confirm receipt within 24 hours and complete your request within 14 days.

Privacy questions you've asked us

We've answered the questions we hear most about how your data flows through rumahtogel, what happens when you close your account, and how to exercise your rights.

Yes. Go to Account > Privacy & Security and click 'Download My Data'. We'll compile your profile, transaction history, game logs and any documents we've stored, and email them to you as a secure file within 3 business days. You can also request this via live chat or email [email protected].

Account and transaction records are kept for seven years (as required by local financial regulation). ID scans and other identity documents are deleted 30 days after your withdrawal is verified. If you close your account, we anonymise personal data within 30 days, keeping only transaction IDs for compliance.

Your account remains active; we don't auto-close inactive accounts. However, session logs and cookie data are purged after 90 days of no login. Your account balance and personal profile stay intact. Simply log in again to resume play and withdraw any remaining balance.

We share only what's necessary to process your transaction. DANA, OVO, GoPay and QRIS receive your name, amount and account reference — but never your full card or password. These providers handle data according to their own privacy policies. We don't share your gaming history, email or phone with them.

Yes. Close your account in Account > Settings > Close Account. We anonymise your personal details within 30 days. Transaction records are kept for seven years (regulatory requirement), but your name, email and phone are removed from our systems. Deletion happens automatically; you don't need to email us.

We use essential cookies for login and game state. Analytic cookies (optional) help us improve the lobby and live tables — disable them anytime in your browser or our Privacy & Security settings. We never plant tracking pixels for third-party advertisers, and we don't sell your data for marketing purposes.

Report a privacy concern to [email protected] or use the 'Report Issue' button in Account > Help. Our privacy team investigates within 3 business days. If you believe we've violated local data protection law, you also have the right to lodge a complaint with the relevant local regulator.